Last Updated: October 30, 2025
This Privacy Policy covers the information we collect about you when you use our products or services. This policy also explains your choices about how we use information about you.
If you do not agree with this policy, please do not use our Services.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us.
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Account Information: We collect information about you when you register for an account. For example, you provide your contact information when creating an account.
Order and Delivery Information: When using our Services, you provide information about your orders, delivery addresses, and contact details. For example, when tracking deliveries, you tell us where packages are being delivered.
Payment Information: We collect payment and billing information when you use paid Services. This may include payment card details, which we collect via secure payment processing services.
We collect information about you when you use our Services.
Your use of the Services: We track information about how you interact with our Services, including which features you use.
Device Information: We collect information about your device, including operating system, browser type, IP address, and device identifiers. We use your IP address to approximate your location to provide better service.
Cookies and Tracking Technologies: We use cookies and similar technologies to provide functionality and recognize you across different devices. You can set your browser to refuse cookies, though some features may not work properly.
Below are the specific purposes for which we use the information we collect about you.
To provide the Services: We use your information to deliver our Services. For example, we use delivery addresses to show package locations and send route information.
To improve the Services: We analyze how you use our Services and your feedback to design new features and improvements.
To communicate with you: We use your contact information to send service-related communications, including order confirmations, updates, and customer support.
To market and promote: We may send promotional communications about new features and offers. You can unsubscribe from these at any time.
Customer support: We use your information to resolve technical issues and respond to your support requests.
For safety and security: We monitor for suspicious activity and verify accounts to protect our Services.
Legal obligations: We use information where required by law or to protect our legal rights and interests.
We do not sell, trade, or rent your information to others. We only share information as necessary to provide our Services, comply with legal obligations, or with your consent.
We use technical measures to secure your data, including SSL encryption for sensitive data transmission and encrypted password storage. While we implement safeguards to protect your information, no security system is completely impenetrable.
We never store plain text passwords in our database; they are always encrypted and hashed.
We retain information as long as necessary to provide our Services and comply with legal obligations.
Account Information: We retain your account information until you delete your account.
Order and Delivery Information: This information is retained until you delete your account or remove it from within the app.
You have the right to access, update, and correct your personal information. You can manage most of your information directly within the Services.
You have the right to request deletion of all your data at any time. Contact us to request complete data deletion.
Our Services are not directed at children under 13. We do not knowingly collect information from children under 13. If you discover we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. When we make changes, we will revise the date at the top of this page. For significant changes, we will notify you through the app or by email. Your continued use of our Services after changes indicates your acceptance of the updated policy.
By using our Services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Services.
If you have any questions about this Privacy Policy, please contact us at:
Email: support@idirect.app