Last Updated: February 13, 2026
Please read these Terms of Service ("Agreement", "Terms") carefully before using the iDirect platform and services operated by IDIRECT TECHNOLOGY PTY LTD (ACN 694 852 250) ("iDirect", "us", "we", or "our").
By accessing or using our platform, website, or mobile applications in any manner, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
IDIRECT TECHNOLOGY PTY LTD (ACN 694 852 250) is in the business of providing software and technological services for route planning, delivery management, and fleet operations ("Platform").
This Agreement governs the use of the Platform, products, and services offered by iDirect, including our web-based dispatch platform and driver mobile application.
Any product or service description displayed on the Platform is incorporated into this Agreement by reference. In the event of inconsistency, this Agreement prevails.
To use our Services, you are required to register for an account. During registration, you must provide accurate, current, and complete information including your contact details and business information.
You are responsible for maintaining the confidentiality of your account credentials, including your password and email address. You are responsible for all activities that occur under your account.
You may not use the Platform if you are not of legal age to form a binding contract, or if you are barred from receiving services under the laws of Australia or other applicable jurisdictions.
As a user of the Platform, you agree to comply with the following obligations:
Compliance: You will use the Platform and Services only for lawful purposes that are permitted by this Agreement and any applicable laws, regulations, or generally accepted practices in relevant jurisdictions.
Security: You must not tamper with or hinder the operation of the Platform, or transmit any viruses, worms, defects, trojan horses, or similar disabling or malicious code.
Restrictions: You must not modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer, or extract the source code of any part of our Services. You must not resell, lease, or provide our Services to third parties in any way not expressly permitted.
Your Data: You are responsible for maintaining copies of all data you enter into the Platform. While we strive to keep the Platform up and running, no software is perfect and we cannot guarantee it will never suffer from any failure or outage. We will not be liable for any disruption or data loss you may experience as a result of such occurrence.
The Platform and its original content, features, and functionality are owned by IDIRECT TECHNOLOGY PTY LTD and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
All trademarks, copyrights, database rights, and other intellectual property rights related to the Platform, including the iDirect name and logo, remain the exclusive property of iDirect.
Access to certain features of our Platform requires a paid subscription. By subscribing, you agree to the following terms:
Billing: Subscription fees are billed in advance on a monthly basis. The subscription amount will be charged to your designated payment method at the beginning of each billing cycle.
Auto-Renewal: Subscriptions automatically renew at the end of each billing period. To avoid renewal, you must cancel your subscription before the end of the current billing period.
Price Changes: We reserve the right to adjust pricing at any time. You will be notified of any price changes at least 30 days in advance. Continued use of the Services after a price change constitutes acceptance of the new pricing.
Currency: All prices are displayed in US Dollars (USD) and are exclusive of any applicable taxes or government charges.
iDirect may offer a free trial period to allow you to evaluate the Platform before subscribing. The duration and terms of the free trial will be specified at the time of sign-up.
At the end of the free trial period, unless you have cancelled, you will be automatically charged the applicable subscription fees for the plan you selected.
Free trials are limited to one per person or organization. If you attempt to start subsequent free trials, our system may automatically cancel those trials.
You may cancel your subscription at any time through your account settings on the iDirect platform. Cancellation will take effect at the end of the current billing period.
If you cancel your subscription in the middle of a billing period, you will not be refunded for the remaining time in that period. You will continue to have access to the Services until the end of the current billing period.
We will not refund payments made for access that was subsequently not used. Payments are made to enable access to the platform, not for specific usage.
iDirect takes your privacy seriously. Any information provided through your use of the Platform is subject to our Privacy Policy, which is available on our website.
We may use your data in de-identified and aggregated form to improve our services and for analytical purposes. When personal information is included in de-identified, aggregated data, it is not possible to identify you from that data.
Our Platform may contain links to or integrate with third-party services, including mapping providers, payment processors, and communication services. These third-party services are not owned or controlled by iDirect, and we assume no responsibility for their content, privacy policies, or practices.
Your use of third-party services is subject to their respective terms and conditions. We strongly advise you to review the terms and privacy policies of any third-party services you access through our Platform.
Our Platform and Services are provided on an "as is" and "as available" basis without warranty of any kind, whether express or implied. We specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. Route optimization results are based on algorithms and third-party data, and we do not guarantee the accuracy or optimality of any suggested routes.
To the fullest extent permitted by law, iDirect and its officers, directors, employees, contractors, and agents will not be liable to you for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
iDirect's total liability in connection with this Agreement and the Services is limited to the total amount of fees paid by you to iDirect during the twelve (12) months immediately preceding the event giving rise to the claim.
Provisions of the Competition and Consumer Act 2010 (Cth) and other applicable laws may imply guarantees, warranties, and conditions that cannot be excluded. Nothing in this Agreement excludes, restricts, or modifies your rights under such implied terms.
You agree to indemnify and hold harmless iDirect and its officers, directors, employees, and agents from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, in any way related to (a) your access to or use of our Services, (b) your data on our systems, (c) your violation of any applicable laws, or (d) your breach of any of these Terms.
Either party may terminate this Agreement by written notice at any time without cause on no less than 30 days' notice, unless a minimum term applies to your subscription.
We may terminate or suspend your access to the Services immediately, without prior notice, if you breach any provision of this Agreement, or if we are required to do so by law.
Upon termination, your right to use the Services will immediately cease. All provisions of this Agreement that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We reserve the right to modify or replace these Terms at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. For significant changes, we will provide at least 30 days' notice via email or through the Platform.
Your continued use of the Services after any changes constitutes your acceptance of the new Terms. If you do not agree with the updated Terms, you must stop using the Services.
This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia, without giving effect to any principles of conflicts of law.
Any disputes arising out of or relating to this Agreement shall first be attempted to be resolved through good-faith negotiation between the parties.
If any provision of this Agreement is found to be void, illegal, or unenforceable, it may be severed without affecting the enforceability of the remaining provisions.
The failure or delay by either party to exercise any right or remedy under this Agreement shall not constitute a waiver of that right or remedy.
This Agreement constitutes the entire agreement between you and iDirect regarding the use of the Services, and supersedes any prior agreements or understandings, whether written or oral.
If you have any questions about these Terms of Service, please contact us at:
Email: support@idirect.app